Feb 062008

BT (British telecom) is the main  telecom provider in Britain , I had to order a phone line 15 days ago to get a working line today…

That’s okay you say? let me tell you the list of problems that I had with them…

1)They do not accept non UK issued credit cards: with the amount of students that come to the UK per year and need a phone line for Internet, that is pretty stupid. Had to send a postal order to them.

2)Supposedly an engineer was  to come today to make sure everything is working, they said he will be here between 8 am and 1 pm, great I had to wake up at 7:30 in the morning after staying awake till 3 am because it was one of my friend’s birthday.

at around 9:30 (I was half asleep in the bed) I heard  the mail man inserting my daily mail through the door slot (Any stupid jokes regarding mail man, inserting and slot would be deleted…)I didn’t pay much attention, around 10:30 I got up of bed and started cleaning my flat and doing things that I have been postponing in ages like counting all the coins that I have acquired since I arrived to Scotland and exchange them at the bank (22 pounds if you must know: 350 coins arranged in pre required bank plastic bags with specific amounts with like 5 pounds left in mixed coins). At around 12:30 pm, I was getting angry that they did not arrived yet, so I went to check my mail and oups…two letters from BT.I thought FUCK: they came while I was still in bed and didn’t hear them…but no in fact they were welcoming letters that had several problems

1) They mutilated both my First and Last name.

2)They said that if I wanted to cancel my installation I should call them at the least 1 day at noon before the activation date (which is today!!!!)

3)The Address was missing my flat number.

4)And on top of that they said the engineer will call me between 1pm and 6 pm…

F****** Great…been tossing up in the bed dead tired for nothing.

At 5:30, still no one arrived, and I had nothing to do, so I reread the welcoming papers and BANG I read the line about the engineer CALLING me, the fucker at the telephone 15 days ago said that he is coming here!!!!… and I didn’t have a telephone since I am getting the line just for Internet…

Ran to HomeBase (Shop with all kinda home stuff) bought the cheapest phone possible, got back at 5:48. plugged the phone waited till 6 (just in case) no body called (of course, who was I kidding…) .

Lovely Services, its good that I did not order Broadband as well…

 Posted by at 2:05 pm

  3 Responses to “BT Sucks!!!!!”

  1. I’m impressed that it took you over a year to realize this. I guess if it wasn’t for Eirini and her broadband you would be having a nervous breakdown by now… Oh well, try to be calm about it. Breathe in… Breathe out… Good luck!

  2. Dude, i’m working with an ISP in Saudi Arabia ….
    Compared to Saudi TeleCom, BT is a bliss from heaven:
    some people ordered a landline 6 months ago, and they don’t even give you “updates” … YOU have to call them every once in a while and check, and everytime, they’d process it from scratch (like u’ve never called them before).
    The initiation fees and montly “dsl-enabling-for-landline” fees are ridiculous. You pay for 1 month of 256kbps enabled line as much as it costs to get the Internet Service for 4Mbps for 2 months or so.
    As for customer support: don’t ask. If they had saudis, it would have been fine. Indians? better. But no! They have Pakis and Bangladshis who only speak english … and guess what? 99% of Saudi population barely speaks arabic, so try to imagine how well they can speak english.
    Last but not least: their infrastructure is a joke. I’m not talking about OLD customers on old DSLAMs with old telephone line. Even if you didn’t have a phone line and u ordered one, their lines are so crappy that you get, best case scenario, 3% packet loss.
    ………I’m impressed with Ogero though: even though they took a loooong while to introduce DSL in Lebanon, their infrastructure seems to be reliable. Anyway, good luck man, and hope to hear from you again soon

  3. yeah man, I paid 124 pounds initialization and I pay 17.99 per month for 8mbit broadband 😛

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